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Dashboard FAQ

Welcome to the Data+Design Dashboard, Frequently Asked Questions (FAQs)! This section provides answers to a few common questions we receive at the Help Desk.

Are the students automatically taken off the D+D contact list if they are no longer with us?

These withdrawn students no longer appear in our system or are removed from our database as we have to reflect every single student that is in the data file that is given to us. Therefore, students who are no longer active in the SIS will not appear in our system.

Can I add alerts to an Indicator?

Yes. Go to Add Alert and follow the instructions.

Can I backdate missed appointment?

There is no feature to backdate the appointments right now because of the automated notifications that go with missed appointments.

Can I delete an Event?

Certainly, please refer to the video located under Video Tutorials.

Can I download the reports as a PDF?

Yes. You can download reports as a PDF. Go to Share and Download

Can I edit an Event?

Once the start date of an event has passed, it cannot be edited.

Can we add this course < course name >?

Please contact your regional manager for any course catalog request updates.

How are contacts counted?

Texts, emails, and calls are logged and tracked. Therefore, you should send a text or email through D+D. If you choose to call the student, please enter a note.

How can I clear the cache and cookies of my browser?

Here are the simple steps on how you can clear your browser’s cache and cookies:

  • Right-click on any page and select the Inspect option
  • Right-click on the reload button on top of the left side of the browser and select the Empty Cache and Hard reload option.

Video is available under Video Tutorials

How can I filter or see other teacher’s roster?

To access another teacher’s roster, please use the global search bar located under the L4L logo. Type in the teacher’s name and press ‘enter’. Next, click on their student list.

How can I record an appointment or missed appointment?

To schedule an appointment, simply click on the “Appointment” button in the Action Box. In the event that you miss an appointment, report it by clicking on the “Missed Appointment” button also located in the Action Box. It’s important to note that there’s no need to create a separate note when using these features, as the information is automatically sent to the contact manager.

How can I reset my password?

Step by step procedure:

  • Click on ‘Forgot Password’
  • Enter your email address
  • Click on ‘Reset Password’
  • Check your email for the verification code
  • Copy and paste the verification code in the space provided
  • Enter your new password
  • Then hit ‘Reset Password’
  • And now you will be able to log in using your new credentials

Video is available under Video Tutorials

How can I update the incorrect parent’s phone number?

If the parent’s phone number is incorrect, then they (i.e operation team at your site) need to change it on the SIS. As we get all the data from the SIS.

How do I convert a standard user to tech administrator?

To convert a standard user to tech administrator, go to Edit Users and follow the instructions.

How do I zoom in and out of my browser?

You can click on the link below to learn how to Zoom out on Chrome. Article link here:https://support.google.com/chrome/answer/96810?hl=en&co=GENIE.Platform%3DDesktop

How I can provide feedback?

The Data+Design team would love to hear from you. If you have feedback or inquiries, you can provide them within the Data+Design Dashboard page. Click the question mark icon on the lower portion of the dashboard and follow the instructions.

How many dashboards can I have?

You can have any number of dashboards. We recommend to keep only the dashboards that are relevant to your users.

I can’t drill down to the student list - what should I do?

You will not be able to drill unless you have switched to ‘Local View’ Local View. From the dashboard navigation bar, click ‘Global View’ Global View in order to switch to ‘Local View’. If all else fails, please contact tech support.

I sent the recurring messages, but my student’s parents said they never recieved the message

For the parents to be included in the SMS, the “include parent/guardian in Text?” must be checked

Some students leave then come back to the program, Do their previous data disappear such as SI, Appointments, Contact notes, Absences, ETC?

Once a student is archived, they will no longer appear for that user.

What happens when a Student switches Teacher?

The Learning Plan is the only thing that will be transferred, while everything else will remain in its current state. This means that items such as appointments, appointment reminders, and recurring messages will not be transferred.

What is the best browser to use or access data design?

Data Design works with any web browser but it works best with Safari, Chrome, and Firefox.

What user role should I have to use dashboards?

All users can view dashboards and set up alerts on indicator changes. Only tech administrators can setup a Dashboard.

Where do I find numbers, actual numbers for the number of students enrolled in a certain region?

You can go to Active Students KPI and filter by Center then choose <the region you desired)

video is available under Video Tutorials

Where would I find the total number of english language learners and long-term english learners?

From your dashboard, scroll all the way down till you see the “English Learner KPI”, choose from the cards then filter accordingly.

Video is available under Video Tutorials

Why am I getting an error that the server is taking too long when loading dashboard?

Apparent delays downloading from Dashboard’s server can be caused by many things, but are often the result of antivirus software or a firewall used by your organization. After checking with your own IT administrators, if you are still unable to download the dashboard, please ask the Dashboard Desk for assistance.

Why am I receiving E-mail notification when someone sends me an SMS?

This is a feature that already exists as part of the messaging system. When someone sends you a text via the system, you will receive an email notification. You have the option to respond to the message via email or directly through the communication panel.

Why are my withdrawn students still showing up on my roster?

We have recently released a new feature. Here’s a description of what happens when a student is deactivated from the data files we receive from School Pathways:

  • The student’s name will be greyed-out, but they will remain on the Student List for two weeks.
  • During those two weeks, the Learning Plan (LP) can still be adjusted, even though the student is no longer in the data file.
  • After two weeks, the student will be moved to an archived student section, where teachers and other authorized personnel can still access their records.

Why are SIS and D+D showing the same information?

Based on our knowledge, we get the data at 11:59 pm every night and the data that’s reflected on that data that we get at 11:59 pm is what you will see in the morning.

Why can I not send an SMS message to my student?

Please make sure that the student has a phone number listed on his/her profile.

Why do I get an error message sometimes when sending SMS messages? Does taht mean none of the messages went through?

Absolutely not, you can always check your message history to verify the status of your sent SMS/email. And kindly report it to us whenever you get these error messages so we can solve them accordingly.

Video is available in video tutorials

Why do I still withdrawn students as active in my roster?

These students still appear as active in our system as we have to reflect every single student that is in the data file that is given to us.

So, for these students to be removed from our database, please make sure that those students are no longer active in the SIS.

Why do my notes show in SMS too?

If you click on ’text’ under the CONTACT METHOD then it will be shown in your notes and SMS too.

However, if you select the other options like ‘phone’, ‘remote session’, ‘email’, and the rest or just leave it to the default ‘in person’, then it will just be under your notes.

Why do my students appear twice on my roster?

The reason why the student appears twice is because they were deactivated in one school, but subsequently enrolled in another school that you have permission to access. Don’t worry the deactivated student will disappear after 2 weeks.

Just an added information, we put a little icon next to the greyed-out student, and when you mouse over it - you’ll see a note that says “student is no longer active at Xxx site”

Why I can not update my student’s phone numbers?

Please make sure that the cell number format you are trying to input is correct. Kindly fill up both the “Most Recent Student #” and “Student Cell Phone” then click SAVE and the numbers will be updated properly.

Why is my role say ‘other’ or ‘hqt’, what does that mean?

We would like to point out that there is no difference between a ‘teacher’ and then ‘other’ or ‘HQT’ in terms of functionality. The only difference is that a teacher has a roster attached to them. But in terms of functions, all of these roles have the same functions.

You can also add students by clicking on the plus sign ‘+’ and also create groups by clicking on the ‘upload cohort’.

Why is my student not have a phone number on his profile?

As you are aware, the phone numbers are derived from the SIS, so please double-check that the SIS contains their phone number. If it does, reach out to us by clicking the help or “?” button and send us a screenshot from SIS and we will take it from there.

Why is my student not showing on my roster?

For a student to be included in the roster; she should be enrolled and a class has been assigned to her.

If she is indeed enrolled, then we will let your L4L tech services know so they can correct the data field they are sending to us.