Getting Support

There are a number of support options to help you with your dashboard. In this section, you’ll discover where to go for support on common issues, how to contact the Data+Design Team for questions and other resources.

If you want to report an issue, ask a question, request a new KPI or report, you can let the Data+Design know.

Report an issue

1. Click the Gear button of an Indicator, then choose Report an Issue.
2. Fill in the Issue text field with your problem statement.
3. If you have any data to be included in the report, you can upload it. Click on the Select File button and navigate the file and upload.
4. Once you’re done, click the Report Issue button.

Ask a question

1. Click the question mark button located at the bottom right side of the web application, then choose Ask a Question to your Tech Admin or Report a Problem.
2. Fill in the required fields and follow the instructions.
3. Once you’re done, click Send button.

Let us know why you are contacting us or what compelled you to ask a question. Be as descriptive as you can and send us the info on whether you see an error message, a description of what you are seeing and the steps you took just before the issue occurred.

To help our team solve issues faster, screenshot the issue. Help us, help you by sending over a screenshot when reporting an issue. You can attach multiple files provided that it is compressed using zip or rar program.

Request a new KPI or raw data report.

1. Click the question mark button located at the bottom right side of the web application, then choose Request a New KPI or Request Raw Data Report.
2. Fill in the required fields and follow the instructions.
3. Once you’re done, click Send button.

The more information you give us the easier it will be for us to complete your request. Fill out as much information as you can, as any information will be helpful to speed up the request.